Questions, without the spin
Everything before the first pump.
Formula concept, routine fit and practical order details in one place. Launch-dependent information is labeled clearly.
What is Soft Reset?
Soft Reset is a lightweight milky serum concept designed to help maintain the skin's moisture barrier and support a softer, more comfortable-looking finish.
How do I use it?
Press one to two pumps over clean, slightly damp face and neck. Follow with moisturizer if desired and broad-spectrum sunscreen in the morning.
Can it replace my moisturizer?
For some routines it may work as a light final layer. Skin that prefers more richness can use moisturizer on top.
Is Soft Reset suitable for sensitive skin?
The concept is built around a gentle, fragrance-free direction, but suitability for sensitive skin cannot be promised until the final formula completes safety and compatibility testing. Patch test before use.
Is the product vegan or cruelty-free?
These certifications and supply-chain claims are pending confirmation. They will not be published as facts until documentation is available.
Where do you ship?
Shipping regions, carriers, rates and delivery windows will be added before launch. The checkout will show the final options available to your address.
What is the return policy?
A 30-day request window after delivery is proposed. Final hygiene, eligibility and regional requirements are described in the Shipping & Returns policy and must be confirmed before launch.
How can I contact AERVA?
Use the Contact page or email the address shown there. Include your order number for order-related questions.