AERVA

Orders / Care

Shipping & returns

This operational draft shows the intended customer experience. Regions, carriers, timelines, fees and return addresses must be completed before launch.

Draft updated August 21, 2026

1. Order processing

Proposed processing time is 1–3 business days, excluding holidays and exceptional demand. Final fulfillment locations and cutoff times will be confirmed before launch.

2. Shipping rates and delivery

Available services, cost and estimated delivery windows will appear at checkout. Estimates are not guarantees and may be affected by carriers, customs, weather or address issues.

3. International orders

Markets, duties, taxes and importer responsibilities must be configured by region. Unless checkout explicitly states otherwise, customers may be responsible for import charges permitted by law.

4. Tracking and delivery issues

Where tracking is available, details will be sent after dispatch. Report missing, damaged or incorrect deliveries promptly with the order number and supporting photos when relevant. Final reporting windows will be stated before launch.

5. Return requests

The proposed policy accepts eligible return requests within 30 days after delivery. For hygiene and safety, opened or used cosmetics may be ineligible unless defective, damaged or otherwise protected by mandatory consumer law.

6. How to request a return

  • Contact customer care before sending any item.
  • Include the order number and reason for the request.
  • Wait for instructions and the confirmed return address.
  • Use protective packaging and any required tracking method.

7. Refunds

Approved refunds will be issued to the original payment method after inspection, subject to applicable law. Original shipping and return costs may be non-refundable unless the item was incorrect, defective or consumer law requires otherwise. Banking time is outside AERVA's control.

8. Cancellations and changes

Contact support immediately. Orders already processed or dispatched may not be changeable. Mandatory cancellation rights remain unaffected.

9. Final launch information

Insert the operating entity, return address, supported countries, carriers, service levels, fees and region-specific consumer rights before publication.